Resource Library Safety & Training
Marketing
General Office
APGA Resource Library Usage Policies & Procedures
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Safety & Training
ST-01 Fill It Or Not
A guide for inspecting and filling portable cylinders, this video covers the basics of cylinder refilling and visual inspection. Emphasizes verification of cylinder requalification dates, purging new and refurbished containers, hazards of overfilling, and visual inspection of cylinders before filling. (20 minutes)
ST-02 Dispensing LP-Gas Safely
Safety is emphasized throughout this two-part videotape. Part A demonstrates safe procedures for dispensing LP-gas into DOT cylinders. Part B covers step-by-step filing procedures for ASME tanks mounted on vehicles. (20 minutes)
ST-04 Handling LP-Gas Leaks and Fires
This video is for training firefighters and emergency response personnel on techniques for handling LP-gas leaks and fires. (15 minutes)
ST-05 An Introduction to LP-Gas Internal Valves
This video is intended to provide an overview on the subject of Internal Valves. (13 minutes)
ST-06 An Introduction to LP-Gas Regulators
This video is intended to provide an overview on the subject of regulators: an introduction to LP-gas regulators; regulator performance; and pipe & tubing selection. (7 minutes)
ST-07 OPDs: A Revolution in Propane Cylinder Safety
This video introduces employees to the overfilling prevention devices (OPDs) that are included on new small cylinders (4-40 pounds propane capacity) and eventually will be required on all small cylinders. Covers the basic information and the benefits of OPDs plus information about deadlines for retrofitting cylinders. (10 minutes)
ST-08 Basic Principles & Practices Instructor Video
This video enables instructors to illustrate and reinforce many of the concepts detailed in the Basic Principles & Practices CETP curriculum. Covers subjects including: properties and characteristic of propane (specific gravity, effects of pressure and temperature, combustion ratio); standards-making organizations; components of tanks, cylinders and bulk storage installations; safety principles; hand tools; and customer service. (29 minutes)
ST-09 Compressed Gases
This JJ Keller video will teach your employees about the dangers of compressed gases, and how to stay safe around them. It also covers topics as types of gases, hazards, MSDSs, and personal protection equipment. (18 minutes)
ST-10 Backing
This JJ Keller video presents proper backing techniques. Viewers get refreshers on basic backing, plus special situations like blind-side jacking and alley-dock maneuvering. The video material is reviewed on Driver Skill Cards and you can check the effectiveness of the training by administering the driver quiz that's included. (7 minutes)
ST-11 Vehicle Inspections
This JJ Keller video walks drivers through the inspection process and reminds them of the importance of regular inspections. It is long enough to provide valuable refresher training and short enough to keep veteran drivers from getting bored. The video includes training tips and driver quiz. (7 minutes)
ST-12 Accident Procedures
This JJ Keller video provides seven steps drivers can take in the event of an accident. It tells what to do from the moment of an accident until the arrival of law enforcement... and beyond, reviewing how to report and document the incident. Also included are training tips and a quiz for drivers. (7 minutes)
ST-13 Speed & Space Management
This JJ Keller video reminds drivers about following distances, the dangers of excessive speed, and the proper space to maintain around their vehicle. Also included are training tips and a quiz for drivers. (7 minutes)
ST-14 Fire Extinguishers: Fight or Flight
This NFPA video dramatically illustrates that with some basic instruction - plus vital tips on when to fight fire and when to evacuate - effective fire protection can become second nature! Your audience will see NFPA volunteers attempt to put out fires without prior experience...then learn right alongside these same volunteers as they're trained to fight fire safely and effectively. (16 minutes)
ST-15 BLEVE
Update Boiling Liquid Expanding Vapor Explosions are some of the most dangerous, powerful and destructive fire incidents you'll ever encounter. Featuring spectacular fire ground footage and test-range demonstrations, BLEVE Update presents information that can make the difference between life and death. Your response team will learn how BLEVEs occur, the characteristics of rail tank cars and highway cargo tanks currently used with liquefied gases, how to size-up incidents, and more. (21 minutes)
ST-16 Safe Use of LP-Gas Powered Lift Trucks
This video helps train operation personnel. Discusses physical properties and basic characteristics of propane; safe transport and handling of containers; lift-truck fittings; container and operator checkpoints; and fueling both exchange and off-site. (15 minutes)
ST-17 Propane Emergencies Text
This text covers standards, codes and regulations; physical properties and characteristics of propane; non-bulk and bulk container design and construction features; bulk transportation design and construction features; bulk plants and bulk storage tanks; general emergency response procedures; tactical response guidelines for propane emergencies; product removal; and transfer and recovery operations. (220 pages)
ST-18 Propane Emergencies Facilitator's Guide
This manual was written to assist facilitator of the Propane Emergencies program. It contains lesson plans, a CD-Rom with title slides and a 50 minute video reinforcing principles covered in the text.
ST-19 Propane Delivery
This video adds a extra dimension to the training of employees who deliver propane or fill propane storage containers. A high-quality tool for instructors, it features visual, audio and graphical representations that enhance learning. In addition to general requirements and procedures, the program contains information about complying with U.S. DOT Regulation Section 172.704 (transportation and unloading of LP-gas transported in cargo tank vehicles). (1 hour 50 minutes)
ST-20 Basic Principles & Practices (CETP) Student Book
This book provides basic knowledge of the propane industry, including physical and combustion properties; industry codes, standards and organizations; basic parts of propane tanks, cylinders and equipment; maintaining a safe working environment; identifying tools and suppliers; and serving the customer.
ST-21 Basic Principles & Practices (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material. You should also consider renting the Basic Principles & Practices Instructor Video (ST-08).
ST-22 Propane Delivery (CETP) Student Book
This book covers areas including operating propane delivery vehicles, filling storage containers and making customer deliveries of propane. Contains information about complying with U.S. DOT Regulation Section 172.704 (transportation and unloading of LP-gas transported in cargo tank motor vehicles).
ST-23 Propane Delivery (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material. You should also consider renting the Propane Delivery video (ST-19).
ST-24 Plant Operations (CETP) Student Book
This book includes material on identifying and installing container valves and gauges; filling tanks and cylinders; removing propane from tanks or cylinders; and unloading propane transports and tank cars.
ST-25 Plant Operations (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material.
ST-26 Distribution System Operations (CETP) Student Book
This book covers installing storage tanks and cylinders; vapor regulators and metering systems; vapor and liquid distribution systems; cathodic protection systems; and inspecting and pressure-testing propane piping systems.
ST-27 Distribution System Operations (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material.
ST-28 Transfer System Operations (CETP) Student Book
This book includes material on maintaining and troubleshooting pumps, meters and compressors; maintaining propane valves, flow monitors and hose; and inspecting and maintaining liquid transfer systems.
ST-29 Transfer System Operations (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material.
ST-30 Appliance Installation (CETP) Student Book
This book focuses on placing propane-burning appliances into service, including principles of venting and ventilation; principles of combustion and make-up air; pressure-testing and leak-checking piping systems; sizing; and installing venting systems.
ST-31 Appliance Installation (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material.
ST-32 Appliance Service (CETP) Student Book
This book emphasizes troubleshooting skills basic to electrical circuits/systems and controls that are incorporated into modern propane appliances.
ST-33 Appliance Service (CETP) Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material.
ST-34 Office Personnel Training Student Book
This comprehensive manual is designed to familiarize office personnel with propane industry basics. It covers topics such as identifying product characteristics and procedures basic to propane service support personnel and identifying the characteristics and primary sources of propane.
ST-35 Office Personnel Training Instructor's Guide
This guide will assist you in instructing the course for your employees. It includes a copy of the student book material.
Marketing
M-01 Understanding Propane Supply and Demand
This video captures Understanding and Coping with the Demands of Propane Supply, a seminar presented at the 1997 Pinnacle 2000 Educational Conference. Noted industry consultant Dan Lippe provides an overview of the world and domestic supply situation, followed by an explanation of the principles of hedging, pre-buying, and other valuable techniques available to marketers. In the second part of the program, facilitators report on regional roundtables where local storage capabilities, problems and solutions were discussed. (120 minutes)
M-02 Propane: A Global Marketplace
This video educates the public about the supply chain of propane and explains the effects of domestic and foreign demand and availability. The program begins with a typical residential delivery and traces the product distribution system back to the source. Follows transports, rail and pipeline, refineries, gas plants and import terminals back to the point origin. Perfect for in-house employee education or presentations to customers, schools, civic groups and others. (15 minutes)
M-03 Hedging/Price Risk Management
This video featuring Larry Payne of Williams Energy and David Reynolds of Blossman Gas Co. discusses the key to effective hedging and shows how to construct a hedge using cash commodities, swaps, and options. It also explains the financial tools that marketers can utilize. (36 minutes)
M-04 Weather Risk Management for Propane Marketers
This video, Bob Wagner of Koch Hydrocarbon shares his expertise on weather derivatives, i.e., a type of insurance policy to protect against the effects of a mild winter. Using an actual customer's quotation, Wagner demonstrates how the amount of coverage and premium is determined. (20 minutes)
M-05 Consumer Systems, Procedures and Safety Tips
This video provides consumers with important information about components of their propane systems, instructions about handling propane emergencies and procedures for using propane appliances. Out-of-gas situations and propane's heavier-than-air characteristics are also addressed, giving you the opportunity to provide duty-to-warn instructions. (13 minutes)
General Office
GO-01 50 Ways to Keep Your Customers
Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. This course provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back. Numbered one to fifty, each skill in this video can be put to use immediately. They are practical, workable techniques that take the mystery out of how to give exceptional customer service. (60 minutes)
GO-02 Hiring the Best
Good people are the lifeblood of any organization. But, knowing how to find and identify them is not easy. How can you make smart hiring decisions you will be happy with? This step-by-step program tackles the ins-and-outs of finding and hiring employees you can depend on. You'll learn how to be proactive in the process, view resumes with an eagle-eye, and ask questions that get results. (25 minutes)
GO-03 How to Handle Difficult People - Set
This set contains three volumes: Volume I deals with how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II deals with various types of difficult behaviors; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III deals with how to maintain your composure when times get tough and you are under pressure, the keys to communicating effectively and the importance of positive self esteem. (45 minutes per video)
GO-08 Time Management: Ideas That Work
How do you use your time? Could you make better use of it? In this program, you'll learn time-management techniques to help make you more effective both on and off the job. You'll learn to: eliminate those unexpected interruptions, tackle that mound of paperwork on your desk and make it go away, read and write more effectively, make the most out of the little time you have. (45 minutes)
GO-09 Time Management: Get the Most out of Your Time
You don't have to rise before dawn to be effective at work. You just need to take hold of your time, your schedule, and your job. Too many of use get bogged down in time-wasting activities. This program is designed to help you save time by given you several technique you can use everyday. (39 minutes)
GO-10 Your Image is on the Line
This BellSouth video gives instruction on the proper way to receive an incoming call and make outgoing calls. It builds on the initial impression callers form and remember about the person on the other end of the line. (23 minutes)
GO-11 Prevent Sexual Harassment in the Work Place
Sexual Harassment is a complicated issue. One that unfortunately confronts employers and employees on a far too regular basis. This program will help you learn (1) How to establish a specific written policy that prohibits sexual harassment; (2) How to confront the harasser; (3) How to prevent sexual harassment from happening. (30 minutes)
GO-04 How to Supervise People
Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have. This program takes the mystery out of being a supervisor. It shows you the techniques to develop and inspire your people. It gives you the keys to teamwork and team building; techniques for dealing positively with conflict and compromise; strategies for dealing with change; the best method for cost control and methods improvement and much, much more. (42 minutes)
GO-05 In An Instant - Set
This program provides 20 solutions to many of today's most troubling business situations. Volume I deals with: how to deal with the individual who is always late; how to respond to someone with poor hygiene (and have them improve); how to deal with an employee who has a substance abuse program; how to develop individuals as team players; and how to discipline effectively. Volume II deals with: how to be an effective time-manager; how to sell effectively; how to hire effective people; how to terminate an unproductive employee; and how to run an effective meeting. Volume III deals with: how to give feedback; how to get a commitment for action; how to bean effective motivator; how to help people be effective decision makers; and how to help you people manage stress effectively. Volume IV deals with: how to delegate effectively; how to deal with conflicting employees; how to strengthen interpersonal impact; how to deal with procrastination; and how to deal with closed-mindedness.
GO-06 The Basics of Profitable Customer Service
Companies with great customer service survive and thrive. This program gives the tools necessary to make your business grow and thrive. Divided into segments, this program is designed to be used by both individuals for self-study and trainers in training sessions. (35 minutes)
GO-07 The Power of Customer Service
This program provides the basics needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite; a video training program that's loaded with do-it-now skills that can be put to work immediately. Using the "three Cs" of good customer service - Concern, Communication, and Competence - brings to life the skills needed to enrich any customer service relationship. (45 minutes)
APGA Resource Library
Usage Policies & Procedures
1. Items are rented for a two-week period, including shipping time, for a $5 rental fee per material item.
2. Items must be at the APGA office by the return date stamped on the video case. Late items will be charged a $3 per week per item late fee.
3. The user is responsible for all shipping charges (both ways).
4. The user is responsible for any damage or loss of items. Cost of replacement or repair of any items will be charged to the user.
5. The user will be invoiced for any rental fees, late fees, shipping fees, and/or damaged items upon return of the items to APGA.
6. Questions should be directed to APGA at (334) 271-7666. |
